Frequently Asked Questions (FAQ)

Orders & Shipments

How can I place an order?

You can easily place an order through our online store. Select the products you want, add them to your cart, and complete your purchase.

How long does delivery take?
Orders within Greece are usually delivered within 2-4 business days. For international shipments, the time varies depending on the destination.

SHIPPING METHODS

-Pick up from Store

-Ship to a BOX NOW locker in your area up to 10 kg

Charge €2 for Packages worth up to 19.99 €

FREE for Packages over €20

Search the map for the nearest BOX in your area and add it to the order notes

https://boxnow.gr/locker-finder

-By your Carrier for Packages over 10 Kg

What payment methods do you accept?
We accept credit and debit cards, Shopify Pay, Apple Pay, and Google Pay.

Bank deposit: You can deposit the money for your order into any of the following accounts,

· PIRAEUS : GR12 0172 2180 0052 1809 8887 885

· : TOUSIOU DIMITRA

· IRIS VAT No. : 140634320

· Your order will be on hold until we receive payment confirmation from the bank.

Payment at our store: If you wish to pick up your order from our physical store, you can pay for your order at our store.

Payment with VivaPayments using your credit or debit card
You can pay for any product you see in the e-shop through the Viva Payments Payment Service.

With credit card / (PayPal): The PayPal organization is globally renowned, and thousands of transactions are carried out daily through it, with absolute security.

Through PayPal, you can pay by credit card,

Your order will be on hold until we receive payment confirmation from PayPal.

* VAT 13%, 24% included

Products

Are your products natural?
Yes! All our products are made from 100% natural ingredients, without additives, preservatives or artificial flavors.

How should I store the products?
Store products in a cool, dry place, away from direct sunlight. After opening, they should be refrigerated.

What is the shelf life of the products?
The shelf life is indicated on each product. Generally, our products last for 12-18 months when stored correctly.